Troubleshooting

troubleshooting help

What do I do if my lamp is red?
When the lamp is red, it means it is not successfully connected to WiFi. It may be that your internet is not connected or you have changed / updated you...
Sat, 26 Dec, 2020 at 2:05 PM
How to go back to the setup mode
To go back to the setup mode, you will need to hold down on the touch pad for about 30 seconds. It will cycle through the colors multiple times and finally ...
Tue, 24 Nov, 2020 at 3:13 PM
My lamp is not sending/receiving colors
Sending and receiving colors is the most important feature of our Friendship Lamps and if you're having an issue, it's most likely very easy to fi...
Sat, 26 Dec, 2020 at 2:13 PM
I'm stuck on the "Credentials Saved" screen!
If you are trying to set up your lamp and you get to the "Credentials Saved" screen and it won't move forward, you might need to do a few ste...
Sat, 26 Dec, 2020 at 1:48 PM
Help! My Friendship Lamp is stuck on purple!
When your Friendship Lamp is stuck on purple, it means it is updating. But, if it seems to be updating for awful long time, you can do something to help...
Tue, 24 Nov, 2020 at 2:20 PM
My lamp randomly turns on!
Is your lamp randomly turning on when no-one has touched it? If you find that the lamp lights up by itself, please check these things:   Is your Gr...
Sat, 26 Dec, 2020 at 2:25 PM
What is the MAC ID and how can I find it?
In some situations, you may be asked to find your MAC ID of your Friendship Lamp. The MAC ID is based on the Friendlamp WiFi XXXX number that each lamp ...
Tue, 24 Nov, 2020 at 3:02 PM
Connecting your Friendship Lamp at College
For some public networks such as college WiFi (or a shared public network), it can take some extra work to get the lamp working.  You will need to regis...
Tue, 24 Nov, 2020 at 3:00 PM