In some situations, you may be asked to find your MAC ID of your Friendship Lamp.
The MAC ID is based on the Friendlamp WiFi XXXX number that each lamp puts out before being connected.
It is the number that shows in your list of available networks when you go to set up the lamps.
Each number is unique and no two lamps have the same number.
Please go back into the setup mode - and then send us the number that you see when you're about to connect to the device.
How to go back to the setup mode
To go back to the setup mode, you will need to hold down on the touch pad for about 30 seconds. It will cycle through the colors multiple times and finally settle on a dim red. You will then be able to re-enter the WiFi setup mode.