When the lamp is red, it means it is not successfully connected to WiFi.
It may be that your internet is not connected or you have changed / updated your WiFi.
If this is the case, all you'll need to do is to set up the lamp again.
Use the easy to follow instructions here: Friendship Lamp Setup Guide.
Here's a few things that would be important to check:
- You have the 2.4ghz option selected on your router
- You have entered the correct WiFi password (remember that this is case sensitive)
If you have issues in the connection process, please try:
- Using a different device to setup the lamp (use your computer or someone else's phone) and follow through with the set up instructions.
- Connecting to your mobile hotspot as a test connection and then revert back to your own home WiFi.
If you're still having an issue - please just send us an email and let us know as many details as possible and exactly how far you were able to get to in the setup.