We're so excited that you're a part of the Friendship Lamp Family and as soon as your order is on the way, we send you a "Welcome" email with all of your order confirmation details. 

It contains important details such as:

  • Your order confirmation details
  • Your GroupID
  • Your tracking link

If you can't find your order confirmation email, there may be a few reasons:

  • Your order may still be processing
  • It may have landed in your spam or junk folder  :(   Please check there.
  • You may not have added your email address to the order
  • You may have used another email address for your order
  • The email address you used when you bought the lamps may be incorrect.
  • Your order was not placed successfully due to a transactional error.

If you send us your order number or the email address you used when purchasing the lamps, we should be able to help you further.

Need some tracking help?  Please see our page on "Tracking your order"