We're so glad that you've bought a Friendship Lamp and our aim is to get it to you as soon as we can.
Christmas time is always very busy, and deliveries this year have been impacted hugely by the current global situation, so we appreciate your understanding and patience at this time.
Here's some help for your questions:
I can't find my tracking number
Why is my tracking not updating?
We understand that it is disappointing if your tracking does not update. There can be a few reasons for this.
- We have found that with some tracking links, the tracking does not always update as it should and then suddenly you find an update all in one go. I hope that's the case with your tracking and that it will soon give us more of an idea where the lamp is located.
- It is possible that your package is delayed. As you know, there is a huge backlog of parcels waiting to be delivered across the world and if the tracking doesn't update, it may be that it is delayed due to transportation issues / waiting on a flight / truck. We would love to be able to deliver every parcel exactly on time and do understand how much you'd like to receive the lamps, but unfortunately, this is is not in our control and we request that you are patient with the carriers who are doing their very best under these trying circumstances.
When will my package arrive? Will it arrive before Christmas?
We have estimated time frames for deliveries, but currently, with the huge amount of parcels being delivered across the world, it is not possible to give a complete guarantee about the delivery time. It's best to keep your eye on the tracking link as this will update with the expected arrival date.
My package says "Delivered" but it has not been received.
If your package says 'Delivered' but it has not been received, we ask you to wait 3 days and then get in touch with us. For some unknown reason, we've found that a package may be marked as 'Delivered' but still take a few days to actually arrive at your door. After 3 days, please get in contact with us and we can look into this for you.