For some public networks such as college WiFi (or a shared public network), it can take some extra work to get the lamp working.
You will need to register the lamp with the college IT department by supplying them with the lamp's Mac address.
They will then add the lamp to an 'allowed list' so the lamp can connect.
Where is the MAC ID?
You will find the MAC address printed on the sticker on the base, or you can send a us a picture of the base to check and confirm what it is. Just get in touch with us via our contact form and we can help you further.
My lamp is purple
If you are at the college and your lamp is purple, you'll need to bring it back to the setup mode. To do this, please take the lamp outside of the College WiFi range so that the lamp goes back to the setup mode - dim red. (You'll need to bring a power source with you to do this).
Then, connect your lamp to a mobile hotspot temporarily and bring it back to college. Disconnect from the hotspot and if your lamp has been registered successfully with the college, you will then be able to connect to the College / public WiFi.
If you're still having an issue - please just send us an email and let us know as many details as possible and exactly how far you were able to get to in the setup.