For some public networks such as college WiFi (or a shared public network), it can take some extra work to get the lamp working. 

You will need to register the lamp with the college IT department by supplying them with the lamp's Mac address. 

They will then add the lamp to an 'allowed list' so the lamp can connect.

You will find the MAC address printed on the sticker on the base, or you can send a us a picture of the base to check and confirm what it is.  Just get in touch with us via our contact form and we can help you further.