How Long Will the Delivery Take?
We engage the services of fast couriers and attempt to get the lamps to you as soon as possible.
We ensure the order is packed, labeled, and ready to ship within 24 hours (often far sooner than that) and then it is handed over to the carrier to be delivered. Once it has been processed and packaged, it is sent out for delivery.
Typically, our shipping times are as below:
- USA standard delivery should be within 3-7 business days under normal circumstances
- International delivery should be between 7-30 business days
Why Is My Order being Delayed?
We would love to be able to deliver every parcel exactly on time and do understand how much you'd like to receive the lamps as soon as possible.
However, please note that there are delays for both domestic and international orders during the busy seasons due to the large volume of packages. It is reported that carriers are overwhelmed by the amount of parcels and so it is very difficult to get them delivered on time.
We also experience delays from time to time due to circumstances out of our control - such as weather, disasters and the global pandemic. These unforeseen circumstances affect transportation and also create a backlog of packages at the airports. We do thank you for patience during these times.
How Can I Track My Order?
To track your package, keep an eye on the tracking link which is sent in your order confirmation email.
You can use the link within the email or copy the number and track the parcel through the correct carrier's tracking page:
- USPS.com® - USPS Tracking®
- Track your package or shipment with FedEx Tracking
- Tracking | UPS - United States
- DHL eCommerce Tracking (dhlglobalmail.com)
- Australia Post Tracking
Alternatively, you can track your package here: Global Package Tracking.
Is There an Expedited Shipping?
Yes, there is an Expedited Shipping available for all the US orders.
Once the order has been processed and packaged it generally takes 2-4 business days for expedited orders to be delivered.
Do You Ship To My Country?
If you are wondering if we ship to your country, please check the information on international service alerts from USPS. Please search for your country and view the current shipping information.