As soon as your Friendship Lamps are on their way, you will receive an email which advises you that we have received your order.
Once the order has been processed and is on the way, you will receive the order confirmation email.
This includes important details like your order number, the payment details, your GroupID and also tracking information.
Tracking your Package
Alternatively, you can use the universal tracking website.
See this page for estimated delivery times.
If you can't find your order confirmation email, there may be a few reasons:
- Your order may still be processing
- It may have landed in your spam or junk folder :( Please check there.
- You may not have added your email address to the order
- You may have used another email address for your order
- The email address you used when you bought the lamps may be incorrect.
- Your order was not placed successfully due to a transactional error.
If you send us your order number, we should be able to help you further.